FAQs

Frequently Asked Questions – Find Quick Answers to Common Inquiries About Our Products and Services

Product Basics

What materials are your pickleball paddles made of?

Rawvanta paddles are listed by face material and core. Depending on the model, you may see T700/raw carbon fiber, fiberglass, composite faces, and polymer honeycomb cores. Compare the exact product page specs before checkout.

How do I choose the right size pickleball paddle?

Paddle size affects reach and sweet spot. Weight ranges are listed on each product page. Lighter paddles (under 7.8 oz) tend to feel quicker. Heavier paddles (8.0 oz+) add more drive power. Check the product page for exact specs.

Can I use your pickleball paddles outdoors?

Most Rawvanta paddles are built for both indoor and outdoor play. Check the product page for surface and environment notes if you play on a specific court type.

How should I clean and maintain my pickleball paddle?

Wipe the face with a dry or slightly damp cloth. Do not submerge the paddle. Check edge guard and grip condition regularly. Avoid leaving the paddle in direct sun or a hot car for extended periods.

What is your return policy?

Paddles can be tested on court during the 30-day return window under normal play. Contact us with your order number first. Damage on arrival, wrong item, and fit issues are handled separately.

How do I choose the right paddle for my level?

No paddle is right for every player. Beginners usually need forgiveness and control. Many 3.0–3.5 players start with a 16mm control build. Players who want more pop may compare thinner cores. Use the buying guide if you are unsure.

Do your paddles come with a warranty?

If a product page lists a warranty, follow that page first. For defects or damage on arrival, contact us with photos within 48 hours. For fit issues, use the 30-day court-test return path.

Shipping & Delivery

Do you ship internationally?

We currently show available shipping options at checkout. U.S. delivery is usually 7–10 business days after processing. For non-U.S. addresses, check checkout availability first.

What are the estimated delivery times?

Typical delivery timeframes:

  • US : 7–10 business days

Shipping time may vary during holidays or peak seasons

How can I track my order?

You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.

My tracking is not updating — what should I do?

Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.

What should I do if my package is delayed?

Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.

Order & Payment

What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards

  • PayPal

  • Secure checkout options provided at payment page

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.

Why was my payment declined?

Common reasons include:

  • Incorrect billing details

  • Insufficient funds

  • Bank security blocks
    Try another payment method or contact your bank for verification.

How do I use a discount code?

Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.

Returns, Refunds & Issues

What is your return policy?

Paddles can be tested on court during the 30-day return window under normal play. Contact us with your order number first. Damage on arrival, wrong item, and fit issues are handled separately.

Can I return an opened product?

Paddles can be tested on court during the 30-day return window. Contact support with your order number to start a return or exchange.

What if my paddle arrives damaged?

Send photos of the box, paddle face, edge guard, and shipping label within 48 hours. We will review and arrange a replacement or refund path.

What if I receive the wrong item?

If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.

When will I receive my refund?

Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.

Customer Support

How do I contact your customer service?

You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, specs, or product questions.

How quickly will I get a reply?

Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.